Innova Blog

Fully digital, smartphone friendly apps are replacing traditional handover packs, enhancing the customer buying experience and reducing calls to customer care. In this article, we look at the benefits of moving to a digital handover guide.

Traditional paper handover packs and pdf’s on a USB stick are being replaced by fully digital, smartphone friendly apps that enhance the customer buying experience and reduce calls into customer care. In this article we delve deeper into the digitalisation of the lowly handover guide and how it can be used by property developers to their advantage.

In our final post on the new build property development customer lifecycle, we take you through the solution stack for supporting your entire customer journey.

In part 10 of our series on the new build property development customer lifecycle, we look at how to create brand advocacy and getting new sales referrals …

In part 9 of our series on the new build property development customer lifecycle, we look at communities. When buying a new build, customers are not just purchasing a home, it is a lifestyle and part of that lifestyle are their neighbours and local amenities …

In part 8 of our series on the new build property development customer lifecycle, we look at how to support the snagging and customer care period …

In part 7 of our series on the new build property development customer lifecycle, we look at best approach to supporting the property handover stage …

In part 6 of our series on the new build property development customer lifecycle, we take a look at the actual buying step – when the customer makes a reservation …

In part 5 of our series on the new build property development customer lifecycle, we take a look at identifying and responding to customer intent …