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Thought provoking posts for the new build sector covering Customer Experience, Innovation and  Thought Leadership

Customer Experience 

Customer Care : Going Digital

Customer Care : What is a Digital Handover Guide

Traditional paper handover packs and pdf’s on a USB stick are being replaced by fully digital, smartphone friendly apps that enhance the customer buying experience and reduce calls into customer care. In this article we delve deeper into the digitalisation of the lowly handover guide and how it can be used by property developers to their advantage.

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Customer Lifecycle : 9. Community

Customer Lifecycle : 9. Community

In part 9 of our series on the new build property development customer lifecycle, we look at communities. When buying a new build, customers are not just purchasing a home, it is a lifestyle and part of that lifestyle are their neighbours and local amenities …

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Thought Leadership

Innova Build or Buy

Digital Handovers: Build or Buy

Digital Handovers: Build or Buy Introduction Driven by a global pandemic, 2020 has been an unprecedented year. In the background customers have increasingly turned to digital when physical options were

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