Driven by a global pandemic, 2020 has been an unprecedented year. In the background customers have increasingly turned to digital when physical options were not available. For property developers this meant distribution of information digitally, virtual viewings and online support for purchase and handover.

Many developers have mapped out their customer journeys and begun to develop digital alternatives or consider buying 3rd party solutions. These journeys start from raising customer awareness of properties right through to handover and creating loyal advocates for developers.

By digitising handovers, developers will not only save money and delight customers, they can also improve on their sustainability goals by reducing paper usage.

This paper calculates the cost of developing a digital handover solution for a volume developer against  buying a 3rd party solution.